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Lady of the Sea Standards of Behavior

Our employees adhere to Lady of the Sea's Standards of Behavior. These standards are a source of pride for us, as we expect excellence from our employees.

As a member of the staff at Lady of the Sea Hospital, I choose to be both committed to and accountable for promoting the mission and vision of the organization. I will provide and ensure high quality services within a caring environment and exceed the expectations of my customers, patients, and coworkers. I believe that our reputation is determined by our actions, so I will lead by example - doing the right thing, at the right time, for the right reasons. I will demonstrate the following behaviors:

I conduct myself professionally:

  • Present myself at work with a positive, friendly attitude and treat everyone with dignity and respect, valuing differences in background, experience, culture, religion, and ethnicity.
  • Care for my own health, well-being, and emotions so that I can better care for others.
  • Make eye contact, smile, and acknowledge every individual I meet or pass by.
  • Be professional in my appearance and actions, adhering to dress code requirements and performing my job in a manner reflecting competency and caring.
  • Promote confidence in LOSGH by speaking well of my coworkers, medical staff, and organization while in the workplace, in the community, and online (social media).
  • Refrain from loud talk and excessive noises – a quiet environment is important to heal, learn, and work.
  • Avoid using communication devices for personal reasons (social media, phone calls, texting) during work time.
  • Take the time to read hospital and clinic communications to stay informed of responsibilities, changes, and events.

I protect and respect privacy and confidentiality

  • Always knock before entering a patient room, exam room, or office.
  • Never discuss a patient's personal information in public areas or with anyone who does not have a "need to know."
  • Never access a patient's information without a "need to know."
  • Keep written/electronic patient information out of the view of others.

I commit to my team members:

  • Arrive at work on time, ready to give 100% effort toward fulfilling my job duties.
  • Promote a nurturing, healing, and safe physical environment by removing clutter, ensuring cleanliness, and keeping equipment in working order. I will ensure my workspace is clean, stocked, and organized prior to leaving.
  • Recognize good works by fellow team members by sincerely thanking them and letting others know about their outstanding work performance.
  • If I make a mistake, I will admit it, learn from it so I don't repeat it, and move on; I will not blame others.
  • Help someone who needs it without being asked; and if I need help, I will not be afraid to ask for it.
  • Recognize the importance of all departments, their contributions to my team, and the effect of my work performance on them.
  • Mentor and support peers to promote independence, self-confidence, and competency.
  • I will not say "It's not my job" or "It's not my patient"; I will work collaboratively to create efficient and effective systems that improve outcomes.

I make those I serve my highest priority:

  • Introduce myself and my department to team members when using the phone.
  • Introduce myself, position, and purpose to patients and families prior to any treatment, procedure, or service delivered.
  • Always give patients and coworkers my full attention, avoiding personal conversations or actions in their presence or where they can be overheard.
  • Maintain eye contact when speaking and listening, at eye level when possible.
  • Speak in ways that are easily understood, using a calm, friendly, and appropriate voice. Show concern and interest by actively listening.
  • Keep my patients informed by explaining processes and the length of time the process might take. I will update them regularly and apologize for any delay in care or service.
  • If I fail to meet a customer's expectations, I will immediately acknowledge it, apologize for it, and act to resolve it.

How we conduct ourselves as employees in the complex environment of healthcare defines us at Lady of the Sea Hospital. Although these Standards of Behavior cannot possibly contain everything an employee must know to behave in a manner acceptable to our organization, I will be mindful of this agreement during my employment.