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Patients & Visitors

Welcome to Lady of the Sea General Hospital. Thank you for choosing us to help with your healthcare needs. Our goal is to provide you with the highest-quality healthcare in a compassionate, respectful manner. If you wish to speak to someone about information not covered on our website, please click here to view our Contact Us page so you may call one of the appropriate telephone numbers.


Visiting Hours

Family and friends are encouraged to visit patients as this aids in the recovery process .Unless prohibited by your condition, you may have a support person stay with you while you are in the hospital.  Please be courteous of other patients by limiting your number of visitors. Our ICU Lounge is located in the west wing (north hall) of the 2nd floor, directly across from the service / employee elevators.

The front lobby entrance is open from 6:00 A.M. to 9:00 P.M.  At any other time, visitors should enter through the Emergency Department Entrance.  Visitors will have to check in with Security, obtain permission to visit, and obtain a visitor’s tag after 9:00 P.M.


Admission Information

Use our front entrance and you will see the admit window on your left immediately after walking through the automatic glass doors. Someone will warmly greet you and take care of your medical arrangements.


Complaints / Problems

Lady of the Sea General Hospital wishes that your experience with us exceeded your expectations, but if there is anything you feel we can improve on, please tell us. Our services and plan of care are highly influenced on patient and visitor feedback. Contact Patient Relations at (985) 632-8227 for more information.

Our goal is to provide excellent care and to respond in a timely manner to concerns and issues brought to our attention. Your comments give us valuable information, which we use to improve the quality of service that we provide to our patients.

If you would prefer to discuss your concern with someone other than hospital personnel or if your concerns about patient care and safety are not resolved at the hospital level, please contact Det Norske Veritas Healthcare (DNV), the hospital's accrediting agency, at 866-496-9647 or Louisiana State Department of Health and Hospitals Hotline at 225-342-0138.

The Louisiana Legislative Auditor (LLA) Hotline gives the public multiple avenues to provide information on possible theft, fraud, waste or abuse of public funds. The LLA Hotline is a result of Act 693 of the 2014 Regular Legislative Session. Act 693, as Louisiana Revised Statute 24:523.1, requires state, local and quasi-public agencies to post a notice that provides information on how to report the misuse of public funds to LLA. A quasi-public agency includes any not-for-profit organization that receives or expends any local or state assistance in any fiscal year. Assistance includes grants, loans, transfers of property, awards, and direct appropriations of state or local public funds. This notice must be posted on an agency's premises and website. Information provided to the hotline may result in an investigation, audit or other review by LLA staff. Click here to view the notice.


Advanced Directives

Federal and Louisiana laws acknowledge that all adult persons have the right to control the decisions relating to their own medical care, including the decision to have life sustaining procedures withheld or withdrawn after being diagnosed as having a terminal and irreversible illness. In order to make a person's wishes known to their physician and other health care workers, the law recognizes the right of each adult person to execute a living will, a declaration specifying what the wishes of the person are, especially in the event the person becomes incompetent or is otherwise unable to make their wishes known.

A person may also execute a Power of Attorney for Health Care Decisions, a document appointing another individual to make health care decisions for the person when they are no longer capable to do so.

Information will be provided to you upon admission. If you currently have a Living Will or Durable Power of Attorney for Health Care please provide us with a copy. If you have any questions concerning advanced directives, please contact Social Services at Ext. 316.

You are not required to have an advance directive and you may change or revoke an advance directive at any time.


Organ Donation

To raise community awareness, the state of Louisiana requires hospitals to inform patients or their families of the option of organ and/or tissue donation. There are over 1700 individuals in Louisiana awaiting lifesaving organ transplants, and thousands nationally. Nearly 20 people who die each day do so unnecessarily, because there are too few organ donors. Please consider registering at www.donatelifela.org and help save lives. Should you desire further information, please call Social Services at (985) 632-8316.


Nondiscrimination Notice and Language Assistance

Lady of the Sea General Hospital and Clinics (LOSGH) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.  LOSGH does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

LOSGH:

  • Provides free aids and services to people with disabilities to communicate effectively with us such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

Language Assistance

If you need these services, contact Patient Relations at 632-8316.

If you believe that LOSGH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Compliance Officer:
Lady of the Sea General Hospital
200 West 134th Place
Cut Off, LA 703456
(985) 325-9333

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or by mail or phone at:
Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
1301 Young Street, Suite 1169
Dallas, TX 75202
Phone: 800-368-1019
Fax: 202-619-3818
TDD: 800-537-7697