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Welcome to Lady of the Sea General Hospital. Thank you for choosing us to help with your healthcare needs. Our goal is to provide you with the highest-quality healthcare in a compassionate, respectful manner. If you wish to speak to someone about information not covered on our website, please click here to view our Contact Us page so you may call one of the appropriate telephone numbers.
Visitation Policy
LOS discourages visits from anyone with a fever, cough, aches, pains, fatigue, sore throat, or recent exposure to a contagious illness.
MEDICAL UNIT:
- Lady of the Sea Medical Unit allows 24/7 visitor access.
- Patients 18 years and older, are permitted to designate at least one visitor as a designated essential caregiver (family member, friend, guardian, or another individual). During their hospital stay, patients are encouraged to have a support person 24 hours a day. Accommodations are provided for one support person for overnight stays (must be at least 16 years old).
- The hospital may need to impose justified clinical restrictions on a patient's visitation rights in regards to visitors. If restrictions are indicated, staff shall explain to the patient or visitor as applicable, the reasons for the restrictions or limitations on the patient's visitation rights, aimed at protecting the health and safety of all patients.
- Children may visit but must be accompanied and supervised by an adult.
- Phone and Video Chat- Should in person visiting not be an option for any particular reason, staff will work the the patient and family/support person(s) to identify specific times to schedule phone calls/chats,etc. as appropriate.
Visiting Regulations:
- Must adhere to any isolation guidelines of patient they are visiting
- Adults staying overnight with minors shall be parents, guardians, or other adults authorized by the parent or guardian to stay with the minor.
- Visitors should not visit if they are sick.
- Visitors are not permitted to sleep in the patient's bed. Sleep sofas are located in each Medical Unit room for visitors. Linen and pillows will be provided.
EMERGENCY DEPARTMENT:
- Patients may have 2 visitors at a time at the discretion of the Charge Nurse.
- If visitation is denied or limited due to justified clinical restrictions, this will be explained to the patient and/or support person.
- Children may visit but must be accompanied and supervised by an adult.
Concerns / Issues
Lady of the Sea General Hospital welcomes your comments regarding our services and personnel. Our goal is to provide excellent care and to respond in a timely manner to concerns and issues brought to our attention. Your comments give us valuable information, which we use to improve the quality of service that we provide to our patients.
If you have an immediate concern about safety, service, or personnel, you are encouraged to communicate this to:
- the person providing you with the service or care, their supervisor, or director of the service
- the Medical Unit at (985) 632-8316
- or you may notify Administration at (985) 632-8286 or email complaints to HSSComplaints@la.gov
If you would prefer to discuss your concern with someone other than hospital personnel or if your concerns about patient care and safety are not resolved at the hospital level, please contact Det Norske Veritas Healthcare (DNV), the hospital’s accrediting agency, at (866) 523-6842 or Louisiana State Department of Health and Hospitals Hotline at (225) 342-0138. Your presentation of a complaint will not jeopardize the future availability of care or service from us.
The Louisiana Legislative Auditor (LLA) Hotline gives the public multiple avenues to provide information on possible theft, fraud, waste or abuse of public funds. The LLA Hotline is a result of Act 693 of the 2014 Regular Legislative Session. Act 693, as Louisiana Revised Statute 24:523.1, requires state, local and quasi-public agencies to post a notice that provides information on how to report the misuse of public funds to LLA. A quasi-public agency includes any not-for-profit organization that receives or expends any local or state assistance in any fiscal year. Assistance includes grants, loans, transfers of property, awards, and direct appropriations of state or local public funds. This notice must be posted on an agency's premises and website. Information provided to the hotline may result in an investigation, audit or other review by LLA staff. Click here to view the notice.
Organ Donation
To raise community awareness, the state of Louisiana requires hospitals to inform patients or their families of the option of organ and/or tissue donation. There are over 1700 individuals in Louisiana awaiting lifesaving organ transplants, and thousands nationally. Nearly 20 people who die each day do so unnecessarily, because there are too few organ donors. Please consider registering at www.donatelifela.org and help save lives. Should you desire further information, please call the Medical Unit at (985) 632-8316.
Nondiscrimination Notice and Language Assistance
Lady of the Sea General Hospital and Clinics (LOSGH) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Lady of the Sea Administration at (985) 632-6401.
If you believe that LOSGH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Compliance Officer:
Lady of the Sea General Hospital
200 West 134th Place
Cut Off, LA 70345
(985) 632-6401
Toll Free (844) 961-4314 Compliance Hotline
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail, phone, or email at:
(BY MAIL) -
Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence
Avenue, SW
Room 509F
HHH Building
Washington, D.C. 20201
(BY PHONE) -
Customer Response Center: 800-368-1019
Fax: 202-619-3818, TDD: 800-537-7697
(BY EMAIL) -
OCRMail@hhs.gov
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html